Operations and Supply Chain Management, 2nd Canadian Edition

Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. She received a Ph.D and a B.S. from Virginia Polytechnic Institute and State University and an M.B.A. from Old Dominion University. Dr. Russell’s primary research and teaching interests are in the areas of operations and supply chain management, with special emphasis on humanitarian and healthcare operations.

She has been published in Journal of Operations Management, Decision Sciences, IIE Transactions, International Journal of Production Research, IEEE Transactions, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book, Service Management and Operations. Dr. Russell is a member of DSI, ASQ, POMS, and IIE. She is currently serving as President of the APICS Foundation and as co-chair of the Supply Chain Academic Talent Initiative (SCTAI). Dr. Russell is a Certified Fellow in Production and Inventory Management (CFPIM) and is recognized as a Certified Supply Chain Management Professional (CSCP). She is past vice president of POMS, past president of the Southwest Virginia Chapter of APICS, and has held numerous offices in Southeast DSI.

Her consulting experience with IBM, AT&T, Dupont, Courtaulds, Xaloy, Newport News Shipbuilding, and others brings a practical perspective into the classroom. She has received the Pamplin College of Business Certificate of Teaching Excellence on two occasions, the University Certificate of Teaching Excellence, and the MBA Association’s Outstanding Professor Award. Dr. Russell teaches both undergraduate and graduate students in the classroom and online. She is frequently called upon to give workshops on teaching with technology and has incorporated her experiences into the ancillary material that accompanies this text.

Bernard W. Taylor III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science, 11th Edition and co-author of Management Science, 4th Edition, both published by Prentice Hall. Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others. His paper in Decision Sciences (with P. Y. Huang and L. P. Rees) on the Japanese kanban production system received the Stanley T. Hardy Award for its contribution to the field of production and operations management.

He has served as President of the Decision Sciences Institute (DSI) as well as Program Chair, Council Member, Vice President, Treasurer, and as the Editor of Decision Line, the newsletter of DSI. He is a fellow of DSI and a recipient of their Distinguished Service Award. He is a former President, Vice President, and Program Chair of the Southeast Decision Sciences Institute and a recipient of their Distinguished Service Award. He teaches management science and production and operations management courses at both the undergraduate and graduate level. He has received the University Certificate of Teaching Excellence on four occasions, the Pamplin College of Business Certificate of Teaching Excellence Award, and the Pamplin College of Business Ph.D. Teaching Excellence Award at Virginia Tech.

Tiffany Bayley is an assistant professor of operations and decision sciences at the Lazaridis School of Business & Economics, Wilfrid Laurier University. She holds a Ph.D. and M.A.Sc in applied operations research from the University of Waterloo, and a B.A.Sc in industrial and manufacturing systems engineering from the University of Windsor. Her research and teaching interests include business analytics, optimization and decomposition approaches for production planning, healthcare, and supply chain management problems, and experiential learning design for operations management and business analytics pedagogy. Dr. Bayley received the Natural Sciences and Engineering Research Council of Canada (NSERC) Alexander Graham Bell Canada Graduate Scholarship and the NSERC Post Graduate Doctoral Scholarship. She is a member of the Canadian Operational Research Society (CORS) and Institute for Operations Research and the Management Sciences (INFORMS).

Ignacio Castillo is a professor of operations and decision sciences at the Lazaridis School of Business & Economics, Wilfrid Laurier University. He holds a Ph.D. in industrial engineering from Texas A&M University, an M.S.E. in industrial engineering from Arizona State University, and a B.S. (magna cum laude) in applied sciences from Universidad San Francisco de Quito, Ecuador. His research and teaching interests include business statistics, facility location, facility layout and material handling systems, manufacturing and service operations and logistics, and sustainable and closed-loop supply chain management. Dr. Castillo is a former LASPAU Scholar and Glenn Carroll Teaching Fellow, has served as adjunct faculty at the University of Alberta and the University of Waterloo, and is a member of the Alpha Pi Mu Industrial Engineering Honor Society, The Honor Society of Phi Kappa Phi, and Pinnacle Honor Society.