Customer Success Managers

Customer Success Managers

Here to guide you through the implementation, course setup, training, and student engagement process

Achieve Your Goals with Personal Support

Helping instructors and departments achieve their course goals, WileyPLUS Customer Success Managers are here to guide you through the implementation, course setup, training, ongoing support, and student engagement process.

Working with a Customer Success Manager, you will:

  • Receive ongoing, personalized support from day one
  • Identify your course goals and how WileyPLUS can help you achieve them
  • Set milestones for reaching your course goals
  • Be guided through LMS integration if desired
  • Coordinate virtual or face-to-face training for you and your colleagues
  • Make sure you have all of the course material to get your students started using WileyPLUS
  • Receive ongoing updates on WileyPLUS releases
  • Collaborate on additional ways to use WileyPLUS to its full potential


“My Customer Success Manager David is a ninja of quickness. My large department couldn’t be successful without his commitment to making our instructors look together, aware and smart. Yet he is also committed to our students having positive, glorious experiences.”

– Amanda Rosenzweig, Delgado Community College