Operations and Supply Chain Management, 9th Edition Operations and Supply Chain Management, 9th Edition By Roberta S. Russell and Bernard W. Taylor The Ninth Edition of Operations and Supply Chain Management is now available in an innovative format that encourages students to learn in a new way while also demonstrating the science behind business through a qualitative approach and business examples.WileyPLUS for Operations and Supply Chain Management gives you and your students resources for review and step-by-step homework practice problems. Schedule a Demo Sign Up for a Test Drive Adopt WileyPLUS Want to learn more about WileyPLUS? Click Here Hear from our Authors What’s Inside About the Authors Table of Contents Videos connect concepts to the real world. Operation Management (OM) Skills Videos pull from a variety of industries and walk students through operations with which they are familiar. Career resources prepare students for the world of business. WileyPLUS users get access to Inside Track, a career coaching system, and CareerShift, a leading job search tool. They also get Career Coach Videos and an ePortfolio Guide. Innovative content keeps students engaged. Animated Demonstration Problems show students how to solve common problems. ROBERTA S. RUSSEL Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. She received a Ph.D and a B.S. from Virginia Polytechnic Institute and State University and an M.B.A. from Old Dominion University. Dr. Russell’s primary research and teaching interests are in the areas of operations and supply chain management, with special emphasis on humanitarian and healthcare operations. She has been published in Journal of Operations Management, Decision Sciences, IIE Transactions, International Journal of Production Research, IEEE Transactions, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book, Service Management and Operations. Dr. Russell is a member of DSI, ASQ, POMS, and IIE. She is currently serving as President of the APICS Foundation and as co-chair of the Supply Chain Academic Talent Initiative (SCTAI). Dr. Russell is a Certified Fellow in Production and Inventory Management (CFPIM) and is recognized as a Certified Supply Chain Management Professional (CSCP). She is past vice president of POMS, past president of the Southwest Virginia Chapter of APICS, and has held numerous offices in Southeast DSI. Her consulting experience with IBM, AT&T, Dupont, Courtaulds, Xaloy, Newport News Shipbuilding, and others brings a practical perspective into the classroom. She has received the Pamplin College of Business Certificate of Teaching Excellence on two occasions, the University Certificate of Teaching Excellence, and the MBA Association’s Outstanding Professor Award. Dr. Russell teaches both undergraduate and graduate students in the classroom and online. She is frequently called upon to give workshops on teaching with technology and has incorporated her experiences into the ancillary material that accompanies this text. Bernard W. Taylor III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science, 11th Edition and co-author of Management Science, 4th Edition, both published by Prentice Hall. Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others. His paper in Decision Sciences (with P. Y. Huang and L. P. Rees) on the Japanese kanban production system received the Stanley T. Hardy Award for its contribution to the field of production and operations management. He has served as President of the Decision Sciences Institute (DSI) as well as Program Chair, Council Member, Vice President, Treasurer, and as the Editor of Decision Line, the newsletter of DSI. He is a fellow of DSI and a recipient of their Distinguished Service Award. He is a former President, Vice President, and Program Chair of the Southeast Decision Sciences Institute and a recipient of their Distinguished Service Award. He teaches management science and production and operations management courses at both the undergraduate and graduate level. He has received the University Certificate of Teaching Excellence on four occasions, the Pamplin College of Business Certificate of Teaching Excellence Award, and the Pamplin College of Business Ph.D. Teaching Excellence Award at Virginia Tech. PART I: OPERATIONS MANAGEMENT Chapter 1: Introduction to Operations and Supply Chain Management Chapter 2: Quality Management Chapter 3: Statistical Process Control Chapter 4: Product Design Chapter 5: Service Design Chapter 6: Processes and Technology Chapter 7: Capacity and Facilities Design Chapter 8: Human Resources Chapter 9: Project Management PART II: SUPPLY CHAIN MANAGEMENT Chapter 10: Supply Chain Management Strategy and Design Chapter 11: Global Supply Chain Procurement and Distribution Chapter 12: Forecasting Chapter 13: Inventory Management Chapter 14: Sales and Operations Planning Chapter 15: Resource Planning Chapter 16: Lean Systems Chapter 17: Scheduling Wiley Team for Success. Dedicated to Student Achievement. The Team for Success authors are dedicated to ensuring that all of their Accounting titles are accessible to students, current, accurate, and have a consistent voice and pedagogy from introductory accounting to the intermediate level. 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