Operations Management: An Integrated Approach, 7th Edition Operations Management: An Integrated Approach, 7th Edition By R. Dan Reid and Nada Sanders As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations. To improve the learning experience for all students, WileyPLUS includes a clear, customizable and mobile-friendly learning path packed with homework practice, feedback, an e-book, Bloomberg videos and much more. Schedule a Demo Sign Up for a Test Drive Adopt WileyPLUS Want to learn more about WileyPLUS? Click Here Hear from our Authors What’s Inside About the Authors Table of Contents NEW Chapter Videos Each chapter includes short videos from Nada Sanders highlighting why the content is relevant and precisely how the material will benefit the student regardless of their chosen career path. NEW Real-World Video Activities WileyPLUS now offers a set of graded analysis activities that pairs cutting-edge business video content from Bloomberg with concepts from the Reid text. This new resource provides students with an applied and engaging learning experience to supplement their operations management course. NEW Data Analytics & Decision-Making Module With the emergence of Data Analytics transforming the business environment, Wiley has partnered with business leaders in the Business-Higher Education Forum (BHEF) to identify the competencies graduates need to be successful in their careers. As a result, this module includes industry-validated content that prepares operations management students for the changing workforce. What’s New EXPANDED Problem Solving and Help with Math: Providing balanced coverage of quantitative and qualitative topics, the new edition provides algorithmic homework problems for every chapter and step-by-step solved problems. NEW Company Examples: In order to offer the most current text we have made updates to company examples across all chapters and included new and fresh examples like Uber, Google and Facebook. NEW Updated Technology Coverage: We have updated discussions about the latest technologies that impact operations and supply chain management like 3D printing, robotics and automation, autonomous vehicles, and advancements in sensors and radio frequency identification (RFID). UPDATED Big Data Analytics: Incorporates the latest on big data analytics in Chapters 1 and 3 and expanded coverage of predictive analytics and forecasting in Chapter 8. NEW Analytics in Decision Making Cases: Each chapter includes a case with thought-provoking questions that require students to make decisions with technology while considering other operations and business trade-offs. Sustainability Link: Providing specific business examples that illustrate the issues, “The Sustainability Link” discusses how the subject of the chapter directly ties to today’s sustainability concerns and challenges. Before You Begin: Emphasizing our focus on strong pedagogy, ‘Before You Begin’ provides problem-solving tips and hints that the student should consider before proceeding to solve the problem. Supply Chain Link: To emphasize the increasingly important role of supply chain management, there is a section on supply chain management and expanded coverage of supply chain and services in every chapter. R. Dan Reid is Associate Professor Emeritus of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from Angelo State University, and a B.A. in Business Management from the University of Maryland. During the past twenty years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire. Dr. Reid’s research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and the OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management. He has worked for, or consulted with, organizations in the telecommunications, consumer electronics, defense, hospitality, and capital equipment industries. Dr. Reid has served as Program Chair and President of the Northeast Region of the Decision Sciences Institute (NEDSI), as Associate Program Chair and Proceedings Editor of the First International DSI Conference, on the Board of Directors of the Decision Sciences Institute (DSI), and held numerous positions within DSI. He has been the Program Chair and Chair of the Operations Management Division of the Academy of Management. Dr. Reid has also served as President of the Granite State Chapter of the American Production and Inventory Control Society. He has been a board member of the Operations Management Association and the Manchester Manufacturing Management Center. Dr. Reid is a past Editor of the OM Review. Dr. Reid has designed and taught courses for undergraduates, graduates, and executives on topics such as resource management, manufacturing management, introduction to operations management, purchasing management, and manufacturing planning and control systems. Dr. Reid received a University of New Hampshire Excellence in Teaching Award. Nada R. Sanders is Distinguished Professor of Supply Chain Management at the D’Amore-McKim School of Business at Northeastern University. She holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from The Ohio State University, and a B.S. in Mechanical Engineering. She has taught for more than twenty-five years at a variety of academic institutions including The Ohio State University, Lehigh University, Texas Christian University, and Wright State University. She has designed and taught classes for undergraduates, graduates, and executives across various industry groups on topics such as operations management, operations strategy, forecasting and analytics, and supply chain management. She has received numerous teaching awards, is a Fellow of the Decision Sciences Institute, and serves as President of the Production & Operations Management Society (POM). Dr. Sanders has extensive research experience and has published in numerous journals such as Decisions Sciences, Journal of Operations Management, Production & Operations Management, Journal of Business Logistics, California Management Review, Sloan Management Review, Omega, Interfaces, and Journal of Behavioral Decision Making. She has authored chapters in books and encyclopedias such as the Routledge Companion for Production and Operations Management (Routledge), Forecasting Principles Handbook (Kluwer Academic Publishers), Encyclopedia of Production and Manufacturing Management (Kluwer Academic Publishers), and the Encyclopedia of Electrical and Electronics Engineering (John Wiley & Sons). Dr. Sanders has held leadership roles in societies such as the Decision Sciences Institute (DSI), Production Operations Management Society (POMS), APICS, INFORMS, Council of Supply Chain Management Professions (CSCMP), and the International Institute of Forecasters (IIF). She also serves on the Review Boards of leading journals including Decision Sciences, Journal of Business Logistics, Production Operations Management, International Journal of Production Research, Omega, and others. Dr. Sanders consults with numerous companies across a range of industries and is frequently called upon keynote speaker and expert witness. Introduction to Operations Management Operations Strategy and Competitiveness Product Design and Process Selection Supply Chain Management Total Quality Management Statistical Quality Control Just-in-Time and Lean Systems Forecasting Capacity Planning and Facility Location Facility Layout Work System Design Inventory Management Aggregate Planning Resource Planning Scheduling Project Management SUPPLEMENT A: Spreadsheet Modeling: An Introduction SUPPLEMENT B: Introduction to Optimization SUPPLEMENT C: Waiting Line Models SUPPLEMENT D: Master Scheduling and Rough-Cut Capacity Planning Wiley Team for Success. Dedicated to Student Achievement. The Team for Success authors are dedicated to ensuring that all of their Accounting titles are accessible to students, current, accurate, and have a consistent voice and pedagogy from introductory accounting to the intermediate level. Millions of students worldwide have learned from their exceptional resources—and now students are getting real results using ORION Adaptive Practice available in WileyPLUS for Accounting.